If your Mamamoo lightstick is defective, you can return or exchange it, but there are some rules to follow. 🛠️
First, you need to report the problem quickly. Some stores give you 7 days after receiving the item to request a return, while others allow up to 14 days or even 90 days for certain defects. 📅
You must also show proof of the defect, like taking clear photos or recording an unboxing video when you open the package. Without this proof, your request might not be accepted. 📸
However, small scratches or damage to the packaging are not considered defects and cannot be refunded or exchanged. Also, if you opened the lightstick and it’s not defective, most stores won’t accept a return. 🚫
Make sure to contact customer service before sending the item back because some shops require approval first. If you don’t follow their process, they might reject your return. 📧
So yes, you can return a defective Mamamoo lightstick, but only if you follow these steps carefully! 🎁